Hello there! How can we help you?

Getting started with Convious

• How to update my profile
• How to update my company information
• Setting up your Value Added Tax (VAT) in the Control Panel
• How to change my password
• How to process customer refunds
• After Payment Form

Convious Academy Track 1

• Convious Academy 1: Adding users and giving them the correct permissions
• Convious Academy 1: How to update prices from your Control Panel
• Convious Academy 1: How to manage and edit validity date settings for your products.
• Convious Academy 1: How to manage orders 
• Convious Academy 1: Introduction to Engagement Tools
• Convious Academy 1: Introduction to Reporting

Convious Academy Track 2

• Convious Academy 2: Creating a new Category
• Convious Academy 2: Creating a new product
• Convious Academy 2: Setting pricing & pricing exceptions
• Convious Academy 2: Global Pricing settings
• Convious Academy 2: Setting up Time Slots
• Convious Academy 2: Creating Vouchers
• Convious Academy 2: Setting up & editing eTickets

Managing Orders

• Manage Orders based on their date of sale or date of visit
• How to find an order
• How to check the email address of a customer
• How to resend an order confirmation email
• How to export orders
• How to manage Resellers
• Redeem mode
• How to set up & change your refund fee
• View all articles in “Managing Orders ”

Products - Inventory & Time slots

• How to create pricing exceptions for your products
• How to set up time slots
• How to easily view all Inventory and attached products
• Add time slots to your products
• How to close time slots & set exception rules for capacity
• Inventory, Inventory pools & Set-ups
• [WEBINAR] How to create & edit Products & Product Categories from your Control Panel
• How to create Products and Product Lists/Categories from your Control Panel [A full guide]
• View all articles in “Products - Inventory & Time slots ”

Managing Pricing

• Global Pricing Settings
• How to set up Reseller products & prices

Venue features - Opening hours & Codes

• Barcode Management in your Control Panel
• How to upload Reservation Codes in your Control Panel
• How to upload Voucher Codes
• How to upload Coupons Codes
• How to configure Opening Hours and set exceptions in your Control Panel
• How to close your venue
• What codes do I need to upload?
• What happens when customers face issues with codes in our Checkout?
• View all articles in “Venue features - Opening hours & Codes”

Engage - eTickets, Emails & Engage tools

• How to set up & edit your Trigger Button
• How to set up & edit your Exit Intent/Pop Up
• How to set up & edit your Wonderbar
• Design your Checkouts look & feel
• How to edit email templates
• How to use the Copy Editor
• How to create & edit your eTickets
• How to create & edit Placements for your Tap channel
• View all articles in “Engage - eTickets, Emails & Engage tools”

Support Contact

• Support team hours, weekend & emergency support
• Support vs. Customer Success

Convious Reports

• Sales Report
• Traffic Report
• Customers Report
• Email Report
• How to use your Engage Tools Report
• Pricing Report
• Barcode Report - FAQ
• How to use your Discount Code Report
• View all articles in “Convious Reports”

More Convious Features

• How to set up your Self-service date changer
• Notifications in your Control Panel
• GetYourGuide x Convious Integration
• How to use Google Translate in your Control Panel
• Google Things to do: FREE organic search listing
• The Convious Retailer Module
• Audiences in your Engage tools: Overview & Campaign inspiration
• Book now, pay at the venue

Convious Onboarding

• Convious script installation
• Convious script installation with GTM
• Convious script installation with the Word Press Plug-in
• GA tracking installation
• Activating Barcode Alert Notifications
• Convious Inline Checkout
• Tracking your eCom

Troubleshooting technical issues

• The Checkout doesn’t show
• The Checkout crashes after selecting tickets
• No content in the Checkout
• Tickets are not available in the Checkout
• Problem with the prices
• Tickets are not available for today (wrong availability)
• I cannot refund some orders from the Control Panel

Troubleshooting customers' complaints

• Problems with the payment
• Customer didn't receive the tickets
• Customer didn't receive any emails
• Customer's email address isn't accepted in the checkout
• Customer can't open the ticket pdf file

API & Developers

• Integrations

F.A.Q.

• How to clear cache and cookies
• How to request a feature
• How to report a bug
• Supported operating systems and browsers

Convious Pricer

• What is Convious Pricer?
• How does the Pricer algorithm work?
• What kind of data is used to determine the prices?
• How does the weather influence ticket prices?

Convious Dictionary

• Cart abandonment Email - Name Your Own Price
• Cart abandonment Email II - Name Your Own Price
• Overlay Checkout widget
• Conversion
• Convious Partner ID
• Exit Intent
• Trigger Button
• Post-event Email
• View all articles in “Convious Dictionary”

Mobile Food Ordering

• How to use the mobile food ordering kitchen portal

Product Update Emails

• September 2022