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Featured articles

• Settlement Report
• Fund Transfers & Convious Invoice
• How to set up Capacity Based Pricing
• Google Pay & Apple Pay
• Capacity and Admission

Getting started with Convious

• How to update my profile
• How to change my password
• How to process customer refunds
• Notifications in your Control Panel
• Set up your Tax Configurations in the Control Panel
• Tooltip in ticket shop

Convious Dictionary

• Checkout widget
• Convious Partner ID
• Exit intent pop up
• Trigger Button
• Script
• Wonderbar
• Data masking
• How to set your Convious Cookies in your website’s Cookie Statement

Convious Onboarding

• Convious script installation
• Convious script installation with the Word Press Plug-in
• Activating Barcode Alert Notifications
• Convious Inline Checkout
• Guide on Tracking Pixels
• Ticket Shop Tracking

Convious Academy Track 1

• Convious Academy 1: Adding users and giving them the correct permissions
• Convious Academy 1: Pricing Setup
• Convious Academy 1: How to manage and edit validity date settings for your products.
• Convious Academy 1: How to manage orders 
• Convious Academy 1: Introduction to Engagement Tools
• Convious Academy 1: Introduction to Reporting

Convious Academy Track 2

• Convious Academy 2: Creating a new Category
• Convious Academy 2: Creating a new product
• Convious Academy 2: Setting pricing & pricing exceptions
• Convious Academy 2: Global Pricing settings
• Convious Academy 2: Setting up Time Slots
• Convious Academy 2: Creating Barcode Pools
• Convious Academy 2: Setting up & editing eTickets

Support Contact

• Support team hours, weekend & emergency support
• Support vs. Customer Success

Convious Finance

• Settlement Report
• Fund Transfers & Convious Invoice
• Sales Detailed Report
• Invoicing: Scanning solution
• The Convious invoice - Payment Service Provider fees
• Reconcile your invoice with your Sales Detailed report
• How We Handle Chargebacks at Convious

Convious Reports

• How to use your forecast report
• Pricing Report
• Sales Overview
• Traffic Report
• How to use your Checkout funnel report
• Customers Report
• Emails Report
• Barcode Report - FAQ
• View all articles in “Convious Reports”

Managing Orders

• Manage Orders based on their date of sale or date of visit
• How to find an order
• How to find an order with the email address of a customer
• How to resend an order confirmation email
• How to export orders
• Redeem mode
• How to set up & change your refund fee
• How to export unused gift vouchers
• View all articles in “Managing Orders ”

Products - Inventory & Time slots

• How to create pricing exceptions for your products
• Crowd Control
• How to set up time slots
• How to easily view all Inventory and attached products
• Add time slots to your products
• How to close time slots & add time slot descriptions
• How to create Products and Product Lists/Categories from your Control Panel - A full guide
• Introduction to the After Payment Form (APF)
• View all articles in “Products - Inventory & Time slots ”

Venue features - Opening hours & Codes

• Barcode Management in your Control Panel
• How to upload Reservation Codes in your Control Panel
• How to upload Voucher Codes
• How to upload Coupon Codes
• How to configure Opening Hours and set exceptions in your Control Panel
• How to close your venue
• What codes do I need to upload?
• What happens when customers face issues with codes in your ticket shop?
• View all articles in “Venue features - Opening hours & Codes”

Emails, eTickets & Copy Editor

• How to edit email templates
• Purchase Confirmation Email
• Required input to complete reservation email
• Reservation Confirmation Email
• Pre-event Email
• How to add Upsells to your pre-event email
• Post-event Email
• How to add discount codes to your post-event email
• View all articles in “Emails, eTickets & Copy Editor”

Dynamic Pricing

• Dynamic Pricing - A general understanding
• Get started with Dynamic Pricing
• How to set up Dynamic Pricing?
• Capacity Based Pricing
• How to set up Capacity Based Pricing
• How to use Advanced Settings to fine-tune Pricing Factors for your Dynamic Pricing
• Variety of Baseline Strategies
• Early bird & Buy first, pay less pricing strategies
• View all articles in “Dynamic Pricing”

Crowd Control

• Capacity and Admission

Group Bookings

• Group Bookings
• Pending Reservations
• Book Now, Pay via Bank Transfer
• Book Now, Pay via Layment Link

Payment Providers & Payment Methods

• Google Pay & Apple Pay
• All possibilities around payment
• Klarna & SOFORT by Klarna

Tap app

• How to use the mobile food ordering kitchen portal
• Park Map Configurator
• How to use your Push notifications report
• Tap release 1.12.0
• Queue Time Manager - TAP app

Troubleshooting technical issues

• The ticket shop doesn’t show
• The ticket shop crashes after selecting tickets
• No content in the ticket shop
• Tickets are not available in the ticket shop
• Problem with the prices
• Tickets are not available for today (wrong availability)
• I cannot refund some orders from the Control Panel
• Convious x Cookiebot
• View all articles in “Troubleshooting technical issues”

Troubleshooting customers' complaints

• Problems with the payment
• Customer didn't receive any tickets or emails
• Customer's email address isn't accepted in the ticket shop
• Customer can't open the ticket pdf file

Convious Reseller & Retailer Module

• Convious Reseller Module
• How to set up Reseller products & prices
• Convious Retailer Module

Convious Engage Tools

• Design your Checkouts look & feel
• How to set up & edit your Trigger Button
• How to set up & edit your Wonderbar
• How to set up & edit your Exit intent pop up
• How to create & edit Placements for your Tap channel
• Convious Engage tools - FAQ
• Audiences in your Engage tools: Overview & Campaign inspiration
• How to export Audiences
• View all articles in “Convious Engage Tools”

More Convious Features

• How to use Google Translate in your Control Panel
• How to set up your Self-service date changer
• Book now, pay at the venue

Integrations

• Funbooker x Convious Integration
• ANWB x Convious Integration
• Google Things to do: FREE organic search listing
• GetYourGuide x Convious Integration
• Google Analytics 4 (GA4)
• Data Layer Tracking
• Zapier x Convious Integration

GDPR

• Managing Cookie banners - Responsibilities & Must-know's
• Right to be forgotten - Must know's & Responsibilities

F.A.Q.

• FAQ: Validating PCI DSS Compliance
• How to clear cache and cookies
• Supported operating systems and browsers
• Clearing cache and cookies in Chrome
• How to clear cache and cookies in Safari
• How to clear cache and cookies in Firefox
• How to clear cache and cookies in Internet Explorer
• How to clear cache and cookies in Edge

Convious Webinars

• How to get ready for high season! (05-03-2024)
• Capacity Based Pricing Webinar (28-02-2024)
• Settlement Report Webinar (30-01-2024)

Product Update Emails 2022-2024 - EN

• October 2024
• September 2024
• August 2024
• July 2024
• June 2024
• May 2024
• April 2024
• March 2024
• View all articles in “Product Update Emails 2022-2024 - EN”

Product Updates Emails 2023 - DE

• July 2023
• Juni 2023
• Mai 2023
• April 2023
• March 2023
• Februar 2023
• Januar 2023