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Featured articles
6 articles
Moving from Standard Universal Analytics to Google Analytics 4 (GA4)
NEW Pricing Strategies: Early bird & Buy first, pay less
Payment methods
All possibilities around payment
Queue Time Manager - TAP app
Make effective use of the validity and validity period of vouchers
Getting started with Convious
6 articles
How to update my profile
How to update my company information
Setting up your Value Added Tax (VAT) in the Control Panel
How to change my password
How to process customer refunds
After Payment Form
Support Contact
2 articles
Support team hours, weekend & emergency support
Support vs. Customer Success
Convious Academy Track 1
6 articles
Convious Academy 1: Adding users and giving them the correct permissions
Convious Academy 1: How to update prices from your Control Panel
Convious Academy 1: How to manage and edit validity date settings for your products.
Convious Academy 1: How to manage orders
Convious Academy 1: Introduction to Engagement Tools
Convious Academy 1: Introduction to Reporting
Convious Academy Track 2
7 articles
Convious Academy 2: Creating a new Category
Convious Academy 2: Creating a new product
Convious Academy 2: Setting pricing & pricing exceptions
Convious Academy 2: Global Pricing settings
Convious Academy 2: Setting up Time Slots
Convious Academy 2: Creating Vouchers
Convious Academy 2: Setting up & editing eTickets
Managing Orders
10 articles
Manage Orders based on their date of sale or date of visit
How to find an order
How to check the email address of a customer
How to resend an order confirmation email
How to export orders
How to manage Resellers
Redeem mode
How to set up & change your refund fee
View all articles in “Managing Orders ”
Products - Inventory & Time slots
14 articles
How to create pricing exceptions for your products
How to set up time slots
How to easily view all Inventory and attached products
Add time slots to your products
How to close time slots & set exception rules for capacity
Inventory, Inventory pools & Set-ups
[WEBINAR] How to create & edit Products & Product Categories from your Control Panel
How to create Products and Product Lists/Categories from your Control Panel [A full guide]
View all articles in “Products - Inventory & Time slots ”
Managing Pricing
2 articles
Global Pricing Settings - V2
How to set up Reseller products & prices
Venue features - Opening hours & Codes
14 articles
Barcode Management in your Control Panel
How to upload Reservation Codes in your Control Panel
How to upload Voucher Codes
How to upload Coupons Codes
How to configure Opening Hours and set exceptions in your Control Panel
How to close your venue
What codes do I need to upload?
What happens when customers face issues with codes in our Checkout?
View all articles in “Venue features - Opening hours & Codes”
Engage - eTickets, Emails & Engage tools
20 articles
How to set up & edit your Trigger Button
How to set up & edit your Exit Intent/Pop Up
How to set up & edit your Wonderbar
Design your Checkouts look & feel
How to edit email templates
How to use the Copy Editor
How to create & edit your eTickets
How to create & edit Placements for your Tap channel
View all articles in “Engage - eTickets, Emails & Engage tools”
Convious Reports
10 articles
Sales Report
Traffic Report
Customers Report
Email Report
How to use your Engage Tools Report
Pricing Report
Barcode Report - FAQ
How to use your Discount Code Report
View all articles in “Convious Reports”
More Convious Features
13 articles
How to set up your Self-service date changer
Notifications in your Control Panel
GetYourGuide x Convious Integration
How to use Google Translate in your Control Panel
Google Things to do: FREE organic search listing
The Convious Retailer Module
Audiences in your Engage tools: Overview & Campaign inspiration
Book now, pay at the venue
View all articles in “More Convious Features”
GDPR
2 articles
Managing Cookie banners - Responsibilities & Must-know's
Right to be forgotten - Must know's & Responsibilities
Convious Onboarding
7 articles
Convious script installation
Convious script installation with GTM
Convious script installation with the Word Press Plug-in
GTM & GA tracking installation
Activating Barcode Alert Notifications
Convious Inline Checkout
Tracking your eCom
Troubleshooting technical issues
9 articles
The Checkout doesn’t show
The Checkout crashes after selecting tickets
No content in the Checkout
Tickets are not available in the Checkout
Problem with the prices
Tickets are not available for today (wrong availability)
I cannot refund some orders from the Control Panel
Convious x Cookiebot
View all articles in “Troubleshooting technical issues”
Troubleshooting customers' complaints
5 articles
Problems with the payment
Customer didn't receive the tickets
Customer didn't receive any emails
Customer's email address isn't accepted in the checkout
Customer can't open the ticket pdf file
API & Developers
2 articles
Integrations
Moving from Standard Universal Analytics to Google Analytics 4 (GA4)
F.A.Q.
2 articles
How to clear cache and cookies
Supported operating systems and browsers
Convious Pricer
5 articles
What is Convious Pricer?
How does the Pricer algorithm work?
What kind of data is used to determine the prices?
How does the weather influence ticket prices?
NEW Pricing Strategies: Early bird & Buy first, pay less
Convious Dictionary
19 articles
Cart abandonment Email - Name Your Own Price
Cart abandonment Email II - Name Your Own Price
Overlay Checkout widget
Conversion
Convious Partner ID
Exit Intent
Trigger Button
Post-event Email
View all articles in “Convious Dictionary”
Tap
4 articles
Keep your guests up-to-date with Push Notifications
How to use your Push notifications report
Tap release 1.12.0
Queue Time Manager - TAP app
Mobile Food Ordering
1 article
How to use the mobile food ordering kitchen portal
Product Update Emails
12 articles
July 2023
June 2023
May 2023
April 2023
March 2023
February 2023
January 2023
December 2022
View all articles in “Product Update Emails”
Product Updates Emails - DE
11 articles
July 2023
Juni 2023
Mai 2023
April 2023
March 2023
Februar 2023
Januar 2023
Dezember 2022
View all articles in “Product Updates Emails - DE”
Dynamic Pricing
7 articles
Get started with Dynamic Pricing
Dynamic Pricing - A General understanding
How to set up Dynamic Pricing?
Variety of Baseline Strategies
How to use Advance Settings to Fine-tune Pricing Factors
Dynamic Date Change
Dynamic Pricing FAQ