When one of your customers contacts you with questions about their order, the first step will be to find it in the Order List. Here's how:
If you know the Order number, email address, barcode, or discount code:
Use the search bar by filling in your query and the field type, then hit the Search button to find the associated order.
In the drop down on the left you can select the other options to search on:
If you don't know any of the above:
For example, when the customer has misspelled their email address, you should use the date filter on the right to select the date that they made their order.
Optionally, you can add additional filters such as product, payment method, or user language.
The resulting list will be ordered by Sale date, so if you know the approximate time that the customer completed the transaction, pay special attention to this column.
Scroll through the list, using what you do you know about the order to find the correct one.
Once you've found the order in question, you can click the order ID to see its detail page. From here, you can resend the confirmation email, issue a refund, or download the order's tickets.