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The ticket shop crashes after selecting tickets

Troubleshooting technical issues

The ticket shop crashes after selecting tickets

If your Convious ticket shop crashes after selecting tickets (or at any other point), follow the steps below.

Last updated on 06 Feb, 2026

Check your time slot settings

The error might occur if: 

  • Time slots are expired

  • Time slots start after the validity start date

  • Time slots are enabled on the product list level but are not valid. 

Are your time slots "Upcoming"? 

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Update time slots date range to the earliest start date, change validity to the later date or remove date range.

 

Are your time slots "Expired"? 

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Update time slots date range to the earliest start date or remove date range. 

 

Are there no time slots created?

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Create new time slots or disable time slots on the product list level (if you don't want to use time slots).

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Also, try to clear cache and cookies and test the ticket shop in an incognito (private) window.

Have you checked everything and product(s) is/are still not visible in the Convious ticket shop? Contact us support@convious.com

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