Managing Orders

How to find an order

Manage Orders based on their date of sale or date of visit

Filtering and managing your visitors orders just got easier!

How to find an order with the email address of a customer

Follow these steps to confirm customer's email address (and other order details) in your Convious dashboard

How to resend an order confirmation email

Please follow these steps to resend an order confirmation email

How to export orders

[Order Exports] Find what properties will be shown to you.

Redeem mode

Redeem your tickets in your Control Panel via a Scanner or by entering the Barcodes and view your redeem history and details all in one place.

How to set up & change your refund fee

Do you want to charge your customers for issuing and processing refunds? Here is how you can enable and change your refund fee at all times.

How to export unused gift vouchers

Export gift vouchers that have been sold but not used yet via your Control Panel.

Search for open orders

This article explains how to search for open orders in your Control Panel, and how to deal with reservation/barcodes failed errors.