Hello there! How can we help you?
Get your answers directly from the Convious team...
Troubleshooting technical issues
Troubleshooting technical issues
Here you will find the most common technical issues that can occur while using Convious platform and what you can do to fix them
Last updated on 17 Sept, 2025
Articles
The ticket shop doesn’t show
If the Convious ticket shop doesn't show on your website, follow the steps below.
The ticket shop crashes after selecting tickets
If your Convious ticket shop crashes after selecting tickets (or at any other point), follow the steps below.
No content in the ticket shop
If your Convious ticket shop shows up without any content, follow the steps below.
Tickets are not available in the ticket shop
If some of your tickets aren't available in the Convious ticket shop, follow the steps below.
Problem with the prices
If the prices in your Convious ticket shop don't show in the calendar or you think the wrong prices are displayed, follow the steps below.
Tickets are not available for today (wrong availability)
Do you see your tickets in the widget but they are not available for the today? Follow the steps below:
I cannot refund some orders from the Control Panel
Use this article if refunding in Orders does not work for you.
Convious x Cookiebot
Convious Status Page
Our Status Page is our communication tool to you about our system's uptime and performance. We also provide an incident history with this page.