Why is it so important?

Collecting your customers' information can be crucial in order to provide them with the best experience.
Offering your guests a memorable birthday, informing them of last-minute changes, or adding their photo and details to season passes are just some of the things you can do by activating the After Payment Form in your Checkou.

In times of COVID-19, it  may be mandatory to many of our partners to collect certain customer information to ensure knowing who is at their venue and when.  
 
The good news? With Convious, this is integrated into your checkout's same purchasing process while maintaining a high conversion rate and smooth user experience.

Skip ahead to the Frequently asked questions  

How it works

  • The After Payment Form is a complementary step within the Checkout flow that the user gets after completing their payment. 

  • Once the payment is confirmed, instead of the regular "Thank you - download your tickets" screen, the user will get the After Payment Form screen (as shown in example images below). At the same time, they automatically receive a confirmation email that includes the tickets, but if the APF is not completed, a link to the same form within the Checkout. 

  • In this screen, you can ask the user for additional information.
    Available options    : 
    - Name
    - Phone number
    - Address
    - Town/City
    - Country
    - Postcode
    - Birth Date
    - Image upload
    ... and decide if you'd like to make these fields required or not. 

 

























 

  • The user, your customer, will have to fill in the required fields until a green checkmark appears; only then can they submit the form.
  • After they've submitted the form, they will get the aforementioned "Thank you - download tickets" screen as well as the order confirmation e-mail with their e-tickets. 

  • The gathering of this information might only be relevant for some of the products you are offering in your Checkout, which is why the system enables you to activate the After Payment Form only for those articles of your choice. 

  • The collected information will be accessible on your Control Panel (AKA Convious Dashboard), which you are also able to export from your "Order List" as a csv. or pdf. file.

 

Learn how to set up & edit your After Payment Form.

 


Or review our Frequently Asked Questions below:

  • Where can I find the collected data?

    All data you collected will be visible in your order details. If you scroll to the left, you will see the fields your APF includes. If the field is mandatory or not, but the customer filled it, you will see the input appear here.

     



    You can also export all this data using the Order details export.

  • What happens to the ticket if the APF is not filled in?

    Suppose your customer does not complete the mandatory fields of the APF. In that case, the tickets will not be issued, and the customer will not have a ticket with the necessary barcode available for admission. This is why we have a required input to complete order & APF reminder email that you can enable to remind those customers who fail to complete their order on the first go.




  • Why or when should you use the After Payment Form, you wonder?


    As we mentioned in the introduction to this article, collecting customers' information can be crucial to provide them with the best experience.

    Offering your guests a memorable birthday or adding their photo and details to season passes are just some of the things you can do by activating the After Payment Form in your Checkout.

    Lastly and of utmost importance: In times of COVID-19, it may be mandatory for many of our partners to collect certain customer information to ensure knowing who is at their venue and when.  
     

  • Did something change from last to this season, and do we still have to use it?

    In season 2020 and 2021 many governments and local regulations required venues to collect customer data to track potential infections. Luckily, this is no longer necessary in many parts of the world, but please ensure to check with your local health authority. Your APF can therefore be easily adjusted according to the recent changes. 

    Also, for your own season passes, the information you may collect is up to you - if your format changed compared to last season, make sure to check your APF and update it accordingly.

    Did you add a new birthday party product? Then maybe a new APF is needed! Here as well, make sure to set it up accordingly. 

    You can find all details instructions here.



  • How to activate/deactivate the APF per product?

    That is easy - all you need to do is two things:
    1. Assign fields to the right products from within the Assign section of your APF Studio (step 3 of the manual)
    2. Enable your APF for the products you want it to apply to in the Enable section of your APF Studio (step 5 of the manual)

    But good to know: you can also enable and disable APF's at a product level. 

    Yes, enabling APFs works both ways: From the APF editor and product level. 

    To edit it from the product level, go into editing mode for a product by clicking on their names or the pencil icon on your products page. Once you have entered the editing mode of the product, scroll down until you see the After Payment Form enabled toggle.

    If the toggle is switched to the right to enable the After Payment Form is enabled. 


    Please know that this does NOT exclude the first step: Assigning the fields to the products still needs to be done from the APF Studio. 



    If you want to unpublish an APF for specific products, you will have to disable the APF for those products in the APF studio or disable it from the product level.  


    Make sure to Save your edits!