Why is it so important?

Collecting a customers' information can be crucial in order to provide them with the best experience.
Offering your guests a memorable birthday, informing them of last-minute changes, or adding their photo and details to season passes are just some of the things you can do by activating the After Payment Form on your check-out.
In times of COVID-19, it is mandatory to many of our partners to collect certain customer information to ensure knowing who is at their venue and when.  
 
The good news? With Convious, this is integrated within one same purchasing process in your checkout while maintaining a high conversion rate and smooth user-experience. 

How it works

  • The After Payment Form is a complementary step within the check-out flow that the user gets after they've completed their payment. 

  • Once the payment is confirmed, instead of the regular "Thank you - download your tickets" screen, the user will get the After Payment Form screen (as shown in example images below), as well as automatically receiving a confirmation e-mail which includes the tickets and, if not completed also a link to the same form within the checkout. 

  • In this screen, you can ask the user for additional information.
    Available options

    - Name
    - Phone number
    - Address
    - Town/City
    - Country
    - Postcode
    - Birth Date
    - Image upload
    ... and decide if you'd like to make these fields required or not

 

























 

  • The user, your customer, will have to fill in the required fields until a green checkmark appears, only then they can submit the form.
  • After they've submitted the form, they will get the aforementioned "Thank you - download tickets" screen as well as the order confirmation e-mail with their e-tickets. 

  • The gathering of this information might only be relevant for some of the products you are offering in your check-out, which is why the system enables you to activate the After Payment Form only for those articles of your choice. 

  • The collected information will be accessible on your Control Panel (AKA Convious Dashboard), which you are also able to export from your "Order List" as a csv. or pdf. file.