Most modern web browsers can easily open PDF files. If a customer is having trouble opening a ticket PDF on a web page, they most likely need to download or update their version of Adobe Acrobat Viewer.

1.  How to check if a PDF reader program installed

  • Try to open the ticket .pdf on the computer: right-click on the file and select Open
  • If the file doesn't open, then search Windows Explorer for files with the name Adobe 
  • If the Acrobat Reader program doesn't come up in your search, click here to download it

Our tip! 
Updating your PDF reader may resolve many basic issues. Always verify you have the latest version installed.


2.  PDF is not recognizable

In some cases, the file extension Microsoft Windows uses to identify the file as a PDF may be stripped away when it is sent through e-mail. If the file does not end with ".pdf", Microsoft Windows will not know how to open this file. To determine if this is your issue, follow the steps below.

  • Save the PDF to your computer's desktop.
  • Open your PDF reader. You should be able to find it in the All Programs list in the Start menu. (If you have Windows Vista or later, you can press the Windows key and search for your reader there.)
  • Drag the saved PDF from the computer desktop to the reader. If the file is valid, it should open with no problems.

If you need more information, go directly to Adobe's help website.