Emails, eTickets & Copy Editor

How to edit email templates

Design and adjust your emails as you like! Easy & quick with this guide.

Purchase Confirmation Email

After every purchase via your Convious ticket shop, a Purchase Confirmation Email is sent to your visitors.

Required input to complete reservation email

If enabled, the required input to complete reservation email is triggered once a customer has successfully placed a reservation but failed to fill in the After Payment Form to complete their order.

Reservation Confirmation Email

The email your customers will get after they reserve a date with their undated tickets or season passes.

Pre-event Email

The Pre-event Email is a welcoming and pleasant reminder of the upcoming visit and can provide useful and practical information about your venue.

How to add Upsells to your pre-event email

Your pre-event email is the perfect opportunity to ensure your visitors are not missing out on what they want and boost your sales at the same time.

Post-event Email

This fully customizable email is sent to your customers one day after their visit to your venue. 

How to add discount codes to your post-event email

Do you want to take the first step in retaining your customers? You can now offer a discount code in your post-event email to promote their return!

Order date change Email

Send your customers a specified email for when they reschedule their visit.

Refund email

Issue refunds from your Control Panel and send a refund confirmation email to your customers.

Collecting consent for email marketing

Why and how marketing Opt-ins are collected & managed.

Abandonment Shopping Cart Email

The Abandonment Shopping Cart Email is sent to the ticket shop visitors who placed products  in their carts, entered the final stage of the sales process but did not complete their purchase.

Make your season passes printable from your Control Panel

Cart abandonment Emails

Cart abandonment Emails are reminders for those who went so far in the purchasing process that they added items to their cart but then did not complete the purchase.

Required input to complete order email & APF reminder

Required input to complete order email to remind filling in the After Payment Form.

How to create & edit your e-tickets

In the spirit of giving you full control over your products and offerings - this is how you can create, edit and connect your e-tickets to keep them always up to date and go live with new offers immediately!

How to set up Gift Vouchers

Whether it is Black Friday, Christmas, or birthdays all year long. Gift vouchers are a great way for your visitors to share your experiences with their loved ones. 

How to use the Copy Editor

This is a quick guide on how you can easily use the Copy Editor to edit your Checkout's text and descriptions.