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  1. Use Cases
  2. Setup
  3. How-To Guides

 

1. Use Cases

The 'Pay via Payment Link' option is perfect for managing bookings or accommodating clients who prefer flexible payment methods. This feature allows venues to confirm reservations without immediate payment, reducing the risk of lost sales while waiting for funds. Additionally, it enables modifications to reservations, such as changes in guest numbers or special requests, enhancing convenience for both venues and visitors.

 

2. Setup

  1. Enabling Payment via payment link
  2. Review Email Templates

 

2.1 Enabling Payment via payment link

To enable bank transfer payments, go to Control Panel → Settings → Account. Look for the 'Allow payments via payment link' option and turn it on. You can also set your default payment deadline here, which determines how much time guests have to complete the payment. This deadline can later be customized for individual reservations as needed.

 

2.2 Review Email Templates

Payment instructions will be included in the email. You can review the email templates by navigating to Control Panel → Engage → Email Templates → Pay by Payment Link Email → Preview

 

3. How-To Guides

  1. Creating Reservation
  2. Adjusting the Reservation
  3. Completing payment
  4. Finding Order

 

3.1 Creating Reservation

  1. Navigate to Control Panel -> Orders -> Order Lists -> Add Order
  2. Select "Send payment link" from the payment options
  3. Select tickets, date, and time and click on "Send link"
  4. Customers will receive an email with information on how much they will need to pay, the payment deadline, and bank account information.

 

2 Adjusting the Reservation

  1. Find Reservation. Once a Reservation is created, you can find it in the Pending Reservations section. Navigate to Control Panel -> Orders -> 'Pending Reservations'. Locate reservation searching by Reservation ID, email, or date filters

  2. You can edit reservation details, such as adjusting the guest count or adding upsells. Simply click 'Edit Cart' to make a change
 

In the Ticket Shop, you can adjust the order.

 

3 Completing payment

When the customer receives the email, they can click the 'Pay Now' button to complete the payment.

 

Tickets will be sent to the customer as soon as the payment is completed.

 

4 Finding Order

Reservation will disappear from Pending Reservations and appear under "Order List" You can still find it using the Reservation ID

 

Explore other payment options for group bookings: