For example, you see the following empty screen: 

1. Check that the products are enabled

Go to your product overview and double check that the products are enabled: 

2. Check validity & visibility settings

Go to the products' validity settings and make sure that visibility starts from today or earlier and validity is correct. 

3. Check inventory 

Is your inventory not unlimited? Go to the inventory pool and check that the capacity is larger than 0 and there are no inventory rules with 0 capacity. 

If needed, increase the capacity and/or delete inventory rule. 

4. Check barcode pools 

Are your barcodes not generated? Go to the barcode pool and check that there are more than 0 barcodes in the pool. 

For example, in the case below, additional barcodes need to be uploaded in order for the product to appear in the ticket shop.


Also, try to clear cache and cookies and test the ticket shop in an incognito (private) window.

Have you checked everything and product(s) is/are still not visible in the Convious ticket shop? Contact us


You might also be interested in: 
The ticket shop doesn’t show
The ticket shop crashes after selecting tickets
Tickets are not available in the ticket shop