Your Park Map is the heartbeat of your venue’s visitor experience. By moving to a Progressive Web App (PWA) solution, we are providing your guests with a high-performance, interactive tool that lives directly on their smartphone home screen no app store required.
A clear, well-marked map with defined commercial and recreational areas is a valuable tool for navigation. The new PWA aims to give a clear overview of all points of interest (POIs) with the reliability of a native app and the speed of the web.
Advantages of the New PWA Park Map
Zero-Friction Access: No app store downloads. guests simply "Add to Home Screen" via a URL.
Native Feel & Security: Leverages robust web technology for a fast, secure, and responsive experience.
Direct Engagement: Highlight locations and provide real-time updates to POIs.
Live Navigation: Built-in GPS support for easy guest orientation.
Sustainability: Reduces the need for paper maps better for the planet and your budget.
Offline Capability: Once added to the home screen, key map features remain accessible even with spotty park Wi-Fi.
Accessibility: Your visitors can access this via Google & Apple Wallet and also using the email template.
How to Manage Your PWA Park Map
Your internal workflow remains unchanged. You can still control, change, and customise your map directly via the Control Panel.
Find it here: Venue > Park Map
1. Configure Your Map
Name your map and set the precise location/address.
Use the preview window to switch between satellite and map perspectives to ensure accuracy.
Please note you are always able to switch between satellite and map perspectives in the preview window
2. Design Your Experience
The PWA Map utilises Google Maps for accurate GPS tracking, overlaid with your custom branding.
Snapshot: Take a snapshot of your map area within the tool.
Design: Use the downloaded snapshot to create your branded overlay (contact your Convious representative if you need design assistance).
Upload: Place your designed map into the preview square and set a matching background color for a seamless look.
3. Categories & Points of Interest (POIs)
Organise: Create categories like Restaurants, Restrooms, Rides, and Attractions.
Rich Media: Add names, descriptions, and high-quality images to your POIs.
Action Blocks: Link POIs directly to external websites. For example, link a restaurant POI to your Mobile Food Ordering page to drive revenue.
Amazing! Your new digital Park Map is all setup and running!
4. How to Retrieve Your Park Map Link & QR Code
To share your new map with guests or include it in your marketing materials, follow these simple steps within the Control Panel:
Navigate to your list of Park Maps and locate the specific map you wish to share.
Click on the three dots (menu icon) on the right side of the map entry to open the actions menu.
Choose your preferred sharing method:
Copy URL: Copies the direct link to your Progressive Web App (PWA) map to your clipboard. This can be pasted into emails, member portals, or website buttons.
Copy QR: Generates a QR code image that can be pasted directly into documents, signage, or flyers for easy printing and on-site guest scanning.
Where Guests Access the Park Map
The new PWA solution is integrated across five primary guest touch points:
Email Templates: Links included in pre-arrival and confirmation emails.
Wallet Passes: Map access bundled on the back of Apple/Google Wallet passes.
Why an Interactive PWA Map?
Pre-Visit Excitement: Guests can explore attractions and facilities before they arrive.
Real-Time Updates: Change a POI status in the Control Panel, and it updates on the guest's phone instantly.
Always-On Branding: Once added to their home screen, your brand stays with the guest throughout their entire journey.
1. How Guests "Install" the Map
Because this is a PWA, guests don't need to visit the App Store or Google Play. They simply "Add to Home Screen" for one-tap access.
For iPhone (Safari):
Open the Map URL or scan the QR code.
Tap the Share icon (the square with an up arrow) at the bottom of the screen.
Scroll down and tap "Add to Home Screen."
The Park Map icon will now appear on the phone alongside their other apps.
For Android (Chrome):
Open the Map URL or scan the QR code.
Tap the three dots in the top right corner.
Tap "Install App" or "Add to Home Screen."
Confirm the prompt, and the icon will appear on the home screen instantly.
2. Essential Guest Touch points
To ensure 100% guest adoption, ensure your unique Map URL is active in these five locations:
📧 Email Templates: Include the link in "Prepare for your visit" emails.
💳 Wallet Passes: Add the URL to the "Back of Pass" info in Apple/Google Wallets.
🚩 On-Site Signage: Place QR codes at the park entrance and key junctions.
FAQ:
1. Will the new PWA map still track a guest's location within the park? Yes. Just like the previous app, the new Progressive Web App (PWA) uses the mobile device's built-in GPS to show the guest’s real-time location. When guests first open the map URL, their browser (Safari or Chrome) will simply ask for permission to access their location. Once granted, they will see their "blue dot" on your custom map for easy navigation.
2. Do guests need to download anything from the App Store? No. The beauty of the PWA solution is that it removes the friction of a traditional download. Guests access the map via a URL or QR code. For an "app-like" experience, they can simply select "Add to Home Screen" from their browser menu, which places your park icon right alongside their other apps.
3. What happens if a guest has a poor internet connection or no Wi-Fi? The PWA is designed to be resilient. Once a guest has opened the map for the first time, the core map data and points of interest (POIs) are cached on their device. This allows the map to remain functional and accessible even in areas of the park where cellular or Wi-Fi signals are weak.
4. How do I update my map if a ride closes or a new restaurant opens? Your workflow remains exactly the same. You continue to manage all your categories and POIs through your existing Control Panel. The moment you save a change in the backend, it is pushed live to the guest's PWA map instantly eliminating the need for guests to "update" an app to see the latest information.
5. How do guests access the map if they lose their printed ticket? We have ensured the map is accessible through multiple "Safety Nets." If a guest loses their physical ticket, they can still find the map link on the back of their Apple or Google Wallet pass, within their "My Account" portal on your website, or by scanning any of the QR codes located on your on-site physical signage.
Reach out to your Convious contact for more information.