How to Configure Opening Hours and Set Exceptions in Your Control Panel

Introduction

Your venue's opening hours define when your gates are open for visitors and impact the time window for ticket sales. Accurate opening hours also ensure reliable forecasting and communication with your visitors. Events outside regular hours, such as special experiences, should be accounted for using exceptions.

Example: If your regular opening hours are 10:00 - 17:00 but you offer a special experience from 18:00 - 19:00, create an opening hour exception for the special event.

💡 Pro Tip: Give clear, descriptive names to exceptions for easy reference.

Setting Default Opening Hours

Log into the Control Panel

1. Log into your Convious account.

2. Navigate to the "Opening Times" section under your venue's settings on the left-side menu.

Edit Default Opening Times

1. Click the "Edit" button on the right of the opening hours row.

2. In the "Opening Hours Configuration" screen, adjust the following fields:

   • Opening Time: When your venue opens.

   • Closing Time: When your venue closes.

   • Tickets Sold Until: Time limit for same-day ticket sales.

3. For all-day ticket sales, set this field to 23:59. For no same-day sales, set it to 00:01.

Adding Exceptions to Opening Hours

Why Add Exceptions?

Seasonality, events, and other factors may require adjustments to your schedule. Exceptions allow for greater flexibility, such as opening earlier or closing later on specific days.

Note: Exceptions override time slots, eliminating the need to edit them separately.

Steps to Add Exceptions

1. Click the "Add Exception" button at the bottom-right of the "Opening Hours Configuration" screen.

2. Fill in the following fields:

   • Exception Name: Provide a clear, internal name.

   • Tickets Sold Until: Adjust as needed for the exception.

   • Opening Time: Specify the new opening time.

   • Closing Time: Specify the new closing time.

   • Weekly Pattern: Select the days of the week the exception applies to.

   • Effective From/To: Set the start and end dates for the exception.

   • Venue is Closed: Check this box to close your venue entirely for the exception period.

3. Click "Save" to finalize the exception.

Your exception will now appear in the main Opening Hours overview and can be edited by clicking the "Edit" button.

Tips and Best Practices

• Be Specific: Use descriptive names for exceptions (e.g., "Saturday Extended Hours").

• Plan Ahead: Adjust ticket sale cut-offs to match changes in opening hours.

• Close Days: Ensure closure periods are marked accurately to avoid ticketing errors.

You’re all set to manage your venue’s opening and closing times efficiently!