Understand where to get the help you need on non-critical matters


Please note that the above are real examples of when to approach which team. However, their help is not limited to the above but merely to illustrate the nature of which team can provide you with the best support with the matter at hand.

Remember: The support team can be contacted via support@convious.com. Our support team is available from Monday-Friday from 9:00-17:30. Most inquiries will be answered within 24 hours. 

To contact Customer Success, we suggest to mail your customer success manager directly.

 

For critical matters, please consult our emergency support: You can find all information here.