If enabled, the required input to complete reservation email is triggered once a customer has successfully placed a reservation but failed to fill in the After Payment Form to complete their order. It acts as a reminder for your customer to provide you with their contact details before heading to your venue.
It will include the same details as your Reservation confirmation email but acts as a reminder to fill in the form before being able to download the tickets.
When will this email be sent?
The emails will be sent early in the morning (5 AM UTC) on the event day if the event is within 1-3 days.
If there is no event date set, or the event date is 4 or more days into the future, the email is sent 3 days after the date of purchase.
Important to note:
We do not send the email if a customer completes the APF before the reminder kicks in.
We also do not send reminders for orders on the same day.
What will be included in the email?
A deep-link to the APF
An order summary including validity (if applicable)
Your venue's contact information for questions