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If you're experiencing any problems with completing the payment in your Convious checkout, follow the steps below.
Here is what you can do when you hear from a customer that he/she didn't receive their tickets.
If your customer did not receive any emails from you, here is a list of things you can try.
We have compiled a list with steps you can take if a customer experiences his email to be shown as invalid when placing an order.
Here is what you can do when customers can't open the pdf file with their e-tickets.