Troubleshooting customers' complaints

Problems with the payment

If you're experiencing any problems with completing the payment in your Convious checkout, follow the steps below.

Customer's email address isn't accepted in the ticket shop

We have compiled a list of steps you can take if a customer's email address isn't accepted in the ticket shop.

Customer can't open the ticket pdf file

Here is what you can do when customers can't open the pdf file with their e-tickets.

Customer didn't receive any tickets or emails

If your customer did not receive any tickets or emails from you, here is a list of things you can try.