If enabled, the required input to complete the order email is triggered once a customer has successfully placed a purchase but failed to fill in the After Payment Form to complete their order. It acts as a reminder for your customer to provide you with their contact details before heading to your venue's doors - an important factor crucial to benefiting both parties alike.


When will this email be sent?

  • The emails will be sent early in the morning (5 AM UTC) on the event day if the event is within 1-3 days.
  • If there is no event date set, or the event date is 4 or more days into the future, the email is sent 3 days after the date of purchase. 

Important to note:

  • We do not send the email if a customer completes the APF before the reminder kicks in.
  • We also do not send reminders for orders on the same day.

What will be included in the email?

  • A deep-link to the APF 
  • An order summary including validity (if applicable)
  • Your venue's contact information for questions