What visitors can do in My Account
With My Account, visitors can:
View their past orders and order details
Download tickets anytime
Complete the After Payment Form (APF) if required
Manage their memberships (if applicable)
This makes their journey smoother and ensures they can always access what they need, without contacting support. Do you want to know more about the My Account? You can always reach out to your Customer Success Manager.
How login works
Visitors sign in using their email address. They receive a one-time magic login link in their inbox, which grants direct access to My Account.
No need to create an account or remember a password → user friendly
The link is valid for 1 hour and can only be used once → safe and secure
Fewer login issues → fewer support requests
Benefits for you
Improved customer experience – visitors manage orders and tickets themselves
Operational efficiency – less manual work for your team