Offer your visitors long-term access while increasing your recurring revenue — all with less manual work. Here’s everything you need to know about setting up and managing memberships with Convious.
Why offer memberships?
✅ Boost conversion by offering affordable monthly payment plans
✅ Extend customer lifetime value through automatic renewals
✅ Empower your visitors with self-service in My Account
✅ Save time with built-in automation and fewer manual tasks
Getting started
To enable memberships for your venue, please contact your Customer Success Manager. Once enabled, you can start configuring your membership products in the Control Panel.
How to configure memberships
Create a new category
Go to the Products section in your Control Panel and click Add new category.
In the Checkout flow type, select Memberships.Add a membership product
Inside your new category, click Add product and choose product type Memberships.Set up pricing and payment plans
In the Edit pricing tab:Memberships are valid from the moment of purchase, for a term of one or two years.
Choose available payment options: Yearly, Monthly, or Both.
Set up renewal rules:
No renewal (membership expires after one year)
Renew with the same plan (yearly stays yearly)
Always renew monthly, regardless of the original choice
Two-year memberships
Besides one-year memberships, you can offer a membership with a two-year minimum term. This lets you reward members who commit for longer, for example with a lower yearly price.
The membership is billed annually: one payment at purchase and a second payment automatically at the start of year two. Members never pay the full two years upfront.
You can set a different price for year one and year two.
Members cannot cancel during the minimum term. Once the two years are over, the membership continues and members can cancel monthly.
The term, billing schedule and renewal conditions are shown in the checkout before purchase and repeated in the confirmation email.
Existing one-year plans are not affected when you add a two-year plan.
Managing memberships
Navigate to the Memberships page in your Control Panel to view and manage all members.
See all memberships, including status, expiry, and next renewal date
Click on a member to:
View and edit details
Change a photo or add a note
Cancel a membership via the 3-dot menu
Refund the last payment (scroll to the bottom of the member details page)
Payment retries and overdue members
We automatically handle failed recurring payments:
If a payment fails, we retry 3 times:
Day 3
Day 7
Day 14
Members are notified via email after each failed attempt.
If all retries fail:
The pass is automatically blocked
All future reservations are cancelled
Member status changes to Overdue
Visitor self-service: My Account
Members can manage everything themselves:
View all active memberships
Disable auto-renewal
Update payment details
Cancelling without logging in
In some countries, for example Germany, the law requires that members can cancel their membership online without logging in. For venues where this applies, members can cancel by filling in a short form with their email address and membership or order reference.
Auto-renewal is turned off straight away.
The membership stays valid until the end of the paid term.
The member sees a confirmation on screen and receives a confirmation email with the date and time of the cancellation.
This option is available on request. To enable it for your venue, contact support@convious.com. Once it’s active, add a link to the form on your website, for example on your membership or FAQ page, so members can find it easily.
This is separate from the 14-day withdrawal option, which lets visitors cancel a recent purchase and get a refund.
Using discount codes for memberships
You can offer discount codes for memberships to support promotions or partner campaigns.
Both flat amount (e.g. €10 off) and percentage (e.g. 10% off) discounts are supported.
If a monthly payment plan is used, the discount is evenly distributed across all payments.
This avoids applying the full discount to the first payment, which cannot be fully verified at the time of purchase.
Offering upsells in the membership checkout
You can offer extra products or contributions during a membership purchase, such as parking, a donation or a voucher. Upsells appear in the membership checkout the same way they do in your regular ticket checkout, so new members see your extras at the moment they are buying.
Supported payment methods for memberships
Currently, memberships can be paid with the following payment methods in case auto-renewal or monthly payments have been enabled:
Credit cards: e.g. Visa, Mastercard, and Cartes Bancaires
Apple Pay
Paypal
In case auto-renewal or monthly payments have been disabled, all regular payment methods can be used. In these cases, the payment method does not need to be stored.
PayPal works for both the first purchase and automatic renewals, so members who prefer PayPal no longer have to switch payment method to use auto-renewal.
Payment detail management
Members can update their payment details at any time via My Account, ensuring uninterrupted access and reducing support requests. Once a new payment method has been entered, the system will validate the customer's card without a charge by performing an authorization for a zero-amount transaction (Adyen's Dynamic Zero Auth).
Adyen Account Updater
We’ve integrated Adyen’s Account Updater service to ensure seamless recurring payments.
This service helps keep card details up to date and minimizes payment failures. Updates can be triggered in cases like:
A new expiry date is available for an expired card
A card has been replaced
A card was reported lost or stolen
A shopper has revoked authorisation for recurring charges
With this functionality, you can maintain a smooth and reliable payment experience for your members, even when their card details change.