Prerequisites
Before you start, make sure the following are in place:
Your Convious account has the Point of Sale feature enabled. Contact the Convious support team if you're unsure.
You have a Convious POS device. Convious provides and pre-configures the IMIN Swan 2 pro, which arrives ready to use at your venue.
Your products are already set up in the Control Panel — the POS pulls directly from your existing product catalogue.
How the POS Works
The Convious POS is a native Android app that runs on your POS device at your sales point. It connects to the same product catalogue and order management system as your online and kiosk channels, so every sale — regardless of where it originates — is visible in one place.
Staff interact with a customisable product grid, process payments via card, cash, or custom payment methods, and manage orders directly from the device. Managers can access X reports (per shift) and Z reports (end of business day) from both the device and the Control Panel.
Setting Up Your POS
Setting Up Your Product Grid
The POS displays products in a customisable grid organised into category tabs. You control which products appear and how they are grouped.
Open the hamburger menu in the upper left corner of the POS.
Navigate to Settings > Change Layout.
Add products to the grid in one of two ways: tap a product from the list on the right to place it on the grid, or press the + on any grid tile and select a product from the list.
Resize tiles by pressing and holding — tiles can be made smaller or larger to suit your layout.
Assign colours to product tiles to help staff identify them at a glance.
Tap Save grid.
💡 Note: When you save the grid as an admin, it is saved as the default layout for all staff at your venue.
⚠️ Important: New products added in the Control Panel do not appear on the POS grid automatically. See the FAQ at the bottom of this article for the steps to add a new product to the grid.
Managing Staff Access
Creating POS Users
Each staff member who uses the POS needs a user account with POS access enabled. POS-only users do not receive access to the Control Panel.
Navigate to Settings > Users in your Control Panel.
Click Add new user, fill in the staff member's details, and assign their role — Staff for standard cashiers, Admin for team leads who need access to reports and refunds.
Enable the Point of Sale toggle on their user profile and save.
The new user will receive an email invitation. They must confirm the email and set a password before their account is active.
Once confirmed, navigate back to the user profile to generate their 6-digit staff PIN.
⚠️ Important: The 6-digit PIN is displayed only once. If you navigate away from the user profile or reload the page, it will no longer be visible. Write it down and share it directly with the staff member. You can always regenerate a new PIN from the user profile if it is lost.
💡 Note: Permissions can be configured per user. For example, you can restrict a staff member from processing refunds or accessing reports. Contact the Convious support team to adjust individual permissions.
Processing Sales
Taking a Payment
Tap the products on the grid to add them to the cart. Adjust quantities using the on-screen controls.
Apply a discount code if applicable — tap the discount icon and enter the code or scan a barcode.
Tap Checkout to proceed to the payment screen.
Select the payment method: Card (PIN terminal), Cash, or any custom payment method configured for your venue in the Control Panel.
For cash payments, enter the amount tendered — the POS calculates change automatically.
Complete the transaction. A receipt and tickets are printed automatically by the integrated printer on your IMIN device.
💡 Note: If a product is 100% discounted, the payment method field changes to "None" and the transaction is marked as paid automatically. No payment terminal interaction is required.
💡 Note: If your products have dynamic pricing enabled in the Control Panel, they will display their current dynamic price on the POS grid.
Applying Discounts
Discount codes — tap the discount icon and enter a code manually or scan a barcode. The discount is applied to the relevant products in the cart.
Example: At Sunshine Safari Park, annual membership holders receive a 20% discount on food and drink. Staff scan the member's barcode at the POS to apply the discount automatically.
Timeslots
If a product or category has timeslots enabled, selecting it will open a date and time picker before the item is added to the cart.
💡 Note: Only one timeslot is supported per cart. Any additional products added to the same cart will be assigned to the same timeslot.
Managing Orders
Looking Up an Existing Order
You can retrieve any order placed on this POS device directly from the device.
Tap the orders icon in the upper right corner of the POS home screen.
Search by order number. Note that the order lookup is currently limited to orders placed on this specific POS device.
Select the order from the results list.
From the order detail screen, you can reprint the receipt, process a refund, view booking details, or add a note to the order.
Processing a Refund
Locate the order using the steps above.
Tap Refund and confirm.
The refund is returned automatically to the original payment method used for the purchase.
The refund will appear in your X/Z reports and the Control Panel.
⚠️ Important: Only users with refund permission (Admin role or individual permission) can process refunds. If a staff member cannot see the refund option, check their user permissions in the Control Panel.
Shift & End-of-Day Management
Shifts and Business Days
The POS uses two separate concepts for managing your working day:
A shift represents a single working period. Multiple staff members can work within the same shift by switching users on the device. You can also run multiple shifts within one business day — for example, a morning shift and an afternoon shift.
A business day spans all shifts in a day and is closed with a Z report.
Both the shift and the business day must be closed separately at the end of your working day.
Opening a Shift
Log in to the POS. On first login or after a device restart, you will be prompted to enter a 4-digit device PIN before your staff code. This is a device-level security step and can be changed with the help of the Convious support team.
Enter your 6-digit staff PIN to start your session.
Enter your opening float (the cash you are starting the shift with) when prompted.
Tap Start shift.
Generating Reports
X report — a snapshot of sales for the current shift. On the POS, go to the hamburger menu > Settings > scroll to Reports. In the Control Panel, go to the Sales & Finance dashboard > Transactions tab > scroll to the POS report section. You can also download the report when scrolling to the right side in the table.
Z report — the end-of-business-day report. Closing the Z report finalises the business day and resets shift totals. Available in the same locations as the X report.
After closing a shift or ending the business day, you can also print the report directly from the POS.
💡 Note: The business day automatically closes at 4:00 AM if a Z report has not been generated. All reports remain available in the Control Panel regardless of how the day is closed.
Cash Drawer Management
The cash drawer opens automatically after every cash transaction. To open it manually, go to the hamburger menu and tap Open cash drawer.
Receipt Printing
By default, the POS prints both the receipt and tickets using the integrated printer on the IMIN device.
To switch to email delivery instead:
Open the hamburger menu and go to Settings.
Scroll to the bottom of the settings screen and enable the email option.
When this is enabled, the cashier will be prompted to enter the customer's email address during each transaction. The tickets are sent by email and no receipt is printed.
POS Settings
Language
You can change the display language of the POS from the hamburger menu > Settings. Product names will display in the selected language, based on how they are configured across languages in your Control Panel.
Troubleshooting
Q: A staff member can't log in to the POS.
A: Check that the user's profile has the Point of Sale toggle enabled in the Control Panel, and that they have confirmed their email invitation and set a password. Also confirm they are entering the correct 6-digit PIN. PINs can be regenerated from the user profile if needed.
Q: A product isn't showing up on the POS grid.
A: The product may not have been added to the grid in Change Layout. See the FAQ entry below for the full steps to add a new product to the grid.
Q: Can I process a sale without an internet connection?
A: The Convious POS requires an active internet connection to process sales and sync orders. When the connection is lost, a red Wi-Fi symbol appears in the upper left corner of the screen and a notification is shown at the bottom. Restore your connection before continuing. Contact the Convious support team if the issue persists.
Q: How do I add a new product to the POS grid?
A: New products do not appear on the grid automatically. Follow these steps:
Add the product to the correct category in your Control Panel.
Log out of the POS (or switch user) and log back in.
Go to the hamburger menu > Settings > Change Layout.
Find the product in the list on the left and add it to the appropriate grid position.