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If your customer did not receive any emails from you, here is a list of things you can try.
Here is what you can do when you hear from a customer that he/she didn't receive their tickets.
We have compiled a list with steps you can take if a customer experiences his email to be shown as invalid when placing an order.
You can find instructions based on the browser you're using.
If your Convious Checkout shows up without any content, follow the steps below.
If the prices in your Convious checkout don't show in the calendar or you think the wrong prices are displayed, follow the steps below.
If you're experiencing any problems with completing the payment in your Convious checkout, follow the steps below.
If your Convious Checkout crashes after selecting tickets (or at any other point), follow the steps below.
If the Convious Checkout doesn't show on your website, follow the steps below.