Canceling visits & freeing up time slots

You can now cancel all orders (reservations and unpaid orders) easily in your Control Panel and free-up time slots! And here, we show you how to do that.

Convious Academy 1: How to manage orders 

Managing orders is essential for your business since it gives you the freedom to find, reschedule, refund, resend, and cancel orders. Managing your venue’s visitors is just one click away in your “Orders” panel. 

Customer didn't receive any emails

If your customer did not receive any emails from you, here is a list of things you can try.

Customer's email address isn't accepted in the checkout

We have compiled a list with steps you can take if a customer experiences his email to be shown as invalid when placing an order.

How to check the email address of a customer

Follow these steps to confirm customer's email address (and other order details) in your Convious dashboard

How to find an order

How to process customer refunds

How to easily refund your customers in two clicks.

How to resend an order confirmation email

You can resend the confirmation email in X easy steps

I cannot refund some orders from the Control Panel

Refunding in Orders does not work

Manage Orders based on their date of sale or date of visit

Filtering and managing your visitors orders just got easier!

Purchase Confirmation Email