If your customer did not receive any emails from you, here is a list of things you can try.
Here is what you can do when you hear from a customer that he/she didn't receive their tickets.
We have compiled a list with steps you can take if a customer experiences his email to be shown as invalid when placing an order.
What to do when you find a software bug in Convious?
If your Convious Checkout shows up without any content, follow the steps below.
If your Convious Checkout crashes after selecting tickets (or at any other point), follow the steps below.
If the Convious Checkout doesn't show on your website, follow the steps below.
If your tickets aren't available in the Convious Checkout, follow the steps below.