Discount codes can be used to apply the discount to selected products in the checkout. If you want to apply the discount to the whole cart, you can upload coupons.

For example, if you want the discount to be applied exclusively to adult tickets (but not children one).

1. Discount vouchers can be uploaded via Codes within the Venue section. Go to the Vouchers tab and click on the choose a file button below. 

Vouchers should be stored in a CSV formatted file. Here are the guidelines for making a csv file:

  • Fields should be separated by a comma
  • Every record should be stored in a separate line
  • The first line of the file, must be a header line with a list of column names in the file
  • Make sure the header list is delimited the same way as the rest of the file
  • Make sure your file is encoded in UTF-8 format

The header line must have these columns:

code, valid_from, valid_to, percentage_reduction, flat_reduction, article_id, unlimited, amount, remainder_usable 


               Can be any combination of numbers and letters of at least 4 characters 

valid_from  in YYYY-MM-DD format

valid_to       in YYYY-MM-DD format

percentage_reduction number without the % sign as in 50 = 50%, 100 = 100%

flat_reduction number without a currency and please use a point for fractions

article_id list of product IDsseparated by | (pipe)

unlimited Unlimited by putting a 1 if this is true or 0 if this is false.

amount    This indicates to how many articles the code can be applied in the cart. For example, if you have 5 articles in the cart but the amount is 1, only one of the articles will be discounted. For unlimited (all) articles in the cart, you can write 99.

remainder_usable Put a 1 if you want the remainder of the voucher to be usable and a 0 if it should not be usable. The new remainder voucher will be part of the ticket download.
Be aware: To enable remainder_usable, the voucher must be limited-use and can not be unlimited. Additionally, remainder_usable only works with flat reductions and not with precentage reduction.


If a voucher code can be used for multiple products, separate the IDs with a pipe.

Make sure that there are no duplicate codes in your file, as this will result in an error. In order to avoid this, we strongly suggest that you run a quick check by using the 'remove duplicates' function in Google Sheets. Simply go to 'Data' on the top menu and then find 'remove duplicates'. 

Do not mix currencies in a file. For us the flat_reduction is in the default currency. If your default currency is Euro, 10 will be 10 Euro. 2.5 will be 2,50 euro. 

We can validate multiple article IDs for the one barcode. Therefore, you can include you product IDs as 2035|2036.

You can find the corresponding product IDs from “I already have tickets” or “I already have season pass” flows in the same section. 

To clarify, here is an example of file:

In this example the voucher has the code POSTOPENINGFIESTA, is valid from the 01. of May till the 31. of May, has a 15% percentage reduction and no flat reduction on the article with the ID 2091, can be used an unlimited amount of times and its remainder is not usable.  


In case you have different locations set up with Convious please submit us 1 file per venue and put the venue name in the file name.

: we are recommending you to use Google Sheets for this purpose. If you still would like to use Excel, note that it can choose a separator based on the locale.

If you are using excel anyway, we found comprehensive instructions for windows users to follow in this case:

  1. Make sure Excel is closed
  2. Open Control Panel*on your windows computer!
  3. This can be done by hitting win+r and writing “Control Panel” in the Run-window
  4. Select Region
  5. Click the Additional Settings 
  6. Find the List separator and change it to a comma (“,”).
  7. Click OK -> OK -> exit Control Panel
  8. Open the Excel file you want to export to a comma delimited file
  9. Select File, Save As
  10. Change the ‘Save as type’ to ‘CSV (Comma delimited)(*.csv)’
  11. Change the name and file extension if you want, by default stays as csv even though a different delimiter
  12. Click Save -> OK -> Yes

2. Once you chose the correct file to upload from your computer your then uploaded file will appear in the list of files and will be marked as Successfully processed. If it’s pending for more than a minute, try refreshing the page.