When you receive your monthly invoice, you can reconcile it with your Sales Detailed report, labeled 'Sales Detailed' in your Control Panel. Follow these steps to complete the reconciliation:

  1. Go to your Control Panel
  2. Navigate to Reports > Sales Detailed
  3. Select the appropriate time range in the filters (same as the invoice) and click 'Apply Filters'
  4. Choose the correct sales channel and product types in the filters. Refer to the table below to see which ones to select
  5. Filter on payment flow and exclude refunds

💡Please keep in mind when applying the date filter, that the end date is not included in the report. 

Invoice description

How to find this in the Control Panel? 

Ecommerce Convious - Tickets
  • Select Sales channel 'Ecommerce'
  • Select all product types except 'upsell', 'service_date_change', and 'donations'
  • Hit apply filters
  • Sum up column 'Gross sales' 

Ecommerce Convious - Upsell
  • Select Sales channel 'Ecommerce'
  • Select product type 'upsell´
  • Hit apply filters
  • Sum up column 'Gross sales' 

Ecommerce Convious - Date Change
  • Select Sales channel 'Ecommerce'
  • Select product type 'service_date_change'
  • Hit apply filters
  • Sum up column 'Gross sales' 

API - [API caller]
  • Select Sales channel 'API'
  • If needed, select the right API caller in the column Sales channel details
  • Hit apply filters
  • Sum up column 'Gross sales' 

Reseller
  • Select Sales channel 'Reseller'
  • Hit apply filters
  • Sum up column 'Gross sales' 

 

The Ecommerce PSP fees from Adyen are displayed in detail separately in the attachment included with your invoice.